Custom HVAC Units

Frequently Asked Questions

Everything you need to know about our custom thru-wall condensers, delivery timelines, warranties, and contractor services.

General Questions

Custom Thru-Wall Condenser

10 questions about our custom units, delivery, compatibility, and warranties.

For Contractors

Contractor-Specific Questions

3 questions about bulk orders, customizations, and project-scale pricing.

Can't Find Your Answer?

Our team answers technical questions directly. Whether it's a compatibility question, a project-specific spec, or a bulk pricing inquiry — reach out and we'll get back to you promptly.

Frequently Asked Questions

Custom Thru-Wall Condenser

How long will it take to receive my unit?

Do you offer installation services?

Can you ship outside of New York City?

Are the compressors and refrigerants included?

Can I use this unit to replace a different brand or model?

Do you have any customer reviews or testimonials?

What if my unit gets damaged during delivery?

Can I return the unit if it doesn't fit or work for my building?

Do you offer any warranties on the product?

What makes your product different from others on the market?

Contractor-Specific Questions

Do you offer bulk orders for large projects?

Can you accommodate specific customizations or modifications for my project?

What makes your product more cost-effective than competitors for large-scale projects?

Can't Find Your Answer?